Returns & Exchanges
At Drainsonline, we want you to be completely satisfied with your purchase. If your drainage solution isn't the perfect fit, you can return or exchange unused items within 30 days of delivery.
Initiate Your Return
Log in to your account and navigate to your order history to select the items you wish to return and receive a return authorization number.
Pack Securely
Place the items in their original packaging, ensuring all components, manuals, and protective materials are included to prevent damage during transit.
Ship to Drainsonline
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing